Frequently Asked Questions
Arrival and Departure
What time is check-in?
Arrival is from 3pm onwards. There is no onsite reception. Please call us 24 hours prior to your arrival to obtain your personal door security code to gain entry to your cottage. Ph: 0417 848 977. We do not live onsite, but are close by so can provide assistance during your stay if required. Also note, there are no land-line phones in the cottages, so we recommend you bring your mobile/cell phone.
Can I arrive any earlier?
Yes, depending on outgoing guests on the day of your arrival, an early check-in may be possible. Please contact us on 0417 848 977 to request this prior to your arrival or simply add this extra when making you online booking. Early check-in is charged @ $10 per hour. Please note early check-ins are not possible on Fridays.
When is the departure time?
Departure is by 11am. Late departure can be requested and is subject to availability and is charged @ $10 per hour. Please contact us prior to your arrival to arrange this, or simply add this extra when making you online booking. Please note late check-outs are not possible on Fridays.
How do I get to and from the Barossa and how do I get around once I am there?
>>Please click here for information about transport and directions.
Do all of the retreats and cottages overlook the lake?
A: Yes all look directly over the lake and are surrounded by vineyard. To get a real life view of the location and setting of each of the buildings, please have a look at our virtual tour.
Do all of the retreats and cottages have spas?
Yes. The Haven Spa Retreats have large oval 2 person spa baths which are located in private spa rooms through a french door from the bedroom. The Hideaway has a large corner 2 person spa bath in the bathroom. Cupids has a large oval 2 person spa bath (the same size as in the retreats) It is a sunken bath located at the far end of the bedroom. To see exactly what the bathrooms look like, please view our virtual tour.
What is the main difference between the retreats and the cottages? How do I decide which one to choose?
The main difference is that the Haven Spa Retreats is one cottage that contains 2 retreats (Haven Spa Retreat 1 and Haven Spa Retreat 2), each with private internal and outdoor facilities – there is no sharing of any facilities. The Hideaway and Cupids are stand-alone buildings. The retreats have queen beds, the cottages have king beds. All have spas and wood fires. The best way to decide is to have a look at our virtual tour. This gives you a real life walk through and shows you exactly what each are like inside and outside.
Do all of the retreats and cottages have wood fires and is firewood provided?
Yes. All have wood combustion fires. Fire wood is supplied and topped up daily. Fires are used during the period May – Oct only. Fires are not used during total fire ban season. The reverse cycle air conditioner can be used to heat the cottage effectively if required during the other months of the year. Read more…
Is there free Wi-Fi internet access?
No, there are no phone lines in the retreats or cottages and no internet access provided. We find that the majority of today’s travelers travel with either a smart phone or mobile internet device. Telstra provides the strongest and most reliable signal. While we know the importance and at times necessity of staying connected, we encourage you to try to ‘switch off’ your mobile and likewise your racing work filled mind and enjoy the serenity of our location and recharge your body’s batteries!
Do you have any current special deals?
Yes, we have last minute rates available 14 days prior to arrival plus we release other seasonal specials. We also have a range of packages available which offer great value together with extra indulgences. Click here to find out about our current specials.
Can I bring my dog? He is very well behaved.
No. Our property cannot accomodate pets of any kind.
Can I hold my wedding ceremony onsite and have photos around the grounds?
Stonewell Cottages cannot cater for functions, events or parties. There are conditions of use of our private property to ensure peace and privacy for of all our staying guests. These are outlined on our Booking Conditions page.
Can I walk to the main street?
No, we are situated 3kms out of Tanunda and are not walking distance to town, but are still centrally located in the heart of the Barossa. You get to stay right in the middle of our vineyard, overlooking a lake. This idyllic location can’t be matched anywhere!
Is there a restaurant onsite?
No, Stonewell Cottages is a self-catering property and there is no onsite reception or restaurant. The retreats and cottages have full kitchen facilities if you wish to cook. The acclaimed award winning Appellation Restaurant is also just up the road from us, for a premium dining experience. (Just 1.5km on corner of Stonewell/Seppeltsfield Roads, Maranang) For in-room dining, we can provided gourmet regional food platters. We provide a free return transfer to Appellation when booking our Celebration Package and a free transfer to Hentley Farm Cellar Door Restaurant when booking our Barossa Flavours Package.
Are you close to wineries?
Yes! We are centrally located on the western side of the Barossa, just 1km from the start of Seppeltsfield Road, a scenic winery touring trail – the famous palm lined road. This is a perfect place to start your wine touring with more than 10 historic and boutique cellar doors along this road itself. There are some terrific boutique wineries with great character and top notch wines such as Two Hands, Torbreck, Whistler, Hentley Farm and the historic winery of Seppeltsfield. Maggie Beer’s Farm shop is also accessed off this road, a great spot for lunch and sourcing of local gourmet produce.
Are there laundry facilities onsite?
The Hideaway and Cupids have washer/dryers in the kitchens. The Haven Spa Retreats do not have laundry facilities.
The lake and boat looks like a really fun place for kids. I’d love to bring them. Is this ok?
It is our aim to provide a peaceful escape for couples looking to spend time out together to relax and recharge. Stonewell Cottages is not a family holiday destination. The close proximity of the lake to the cottages also presents safetly issues for children. Children and infants cannot be accommodated in the Haven Spa Retreats or Cupid’s Cottage. By special request, before proceeding with a booking, children 12yrs and older and infants less than 12mths at the time of stay can be accommodated in the Hideaway Cottage only, at the discretion of the Manager. Visitors of paying guests are strictly not permitted to bring their children on site. Please proceed to our booking policies page for more info.
What do I need to bring with me?
Just your personal items. All linen and towels are supplied as well as toiletries. Generous breakfast provisions for each morning are provided in your retreat/cottage for self-preparation breakfasts. The kitchens are well equipped and are also stocked with handy cooking essentials such as oil, salt, pepper, gladwrap, papertowel etc. There is a range of DVDs, books and magazines in each of the lounge rooms.
Can I buy a gift voucher as a present for someone?
Is it cheaper for me to book via a last minute discount site such as wotif?
No – You will always get the best available rate by booking direct with us. You can book via our website by clicking on the Book Online button – this will take you through to our secure online reservation system, you will get the best available rate and you will get instant confirmation. Or send us an email email@example.com or phone us direct on 0417 848 977.
Do I have to pay a deposit if I want to book?
Yes, tentative bookings without a deposit cannot be taken. Please proceed to our booking polices page for more information.
What if something happens and I need to cancel my booking? Do I get my money back?
Please proceed to our cancellation and booking policies page for our full cancellation policy, terms and conditions. We strongly advise you to take travel insurance to provide protection against unforseen events and cancellation of travel.
What if I need to change my date? Can I do this?
Yes, you can, but you need to give us at least 30 days notice. Please proceed to our cancellation and booking policies page for full terms and conditions in regards to date changes.