questions & answers

What time is checkin?
Arrival time is anytime from 3pm onwards.

Can I arrive any earlier?
Yes, depending on outgoing guests on the day of your arrival, an early check-in may be possible. Please contact us on 0417 848 977 to request this prior to your arrival. Early check-in @ $10/hr.

Where do I go to get the key?
There is no onsite reception and no keys! You need to call us 24 hours prior to your arrival on 0417 848 977 to obtain your personal door code to access the cottage. We do not live onsite, but are close by so can provide assistance during your stay if required.

Do all of the retreats and cottages overlook the lake?
Yes all look directly over the lake and are surrounded by vineyard. To get a real life view of the location and setting of each of the buildings, please have a look at our online virtual tour.

Do all of the retreats and cottages have spas?
Yes. The Haven Spa Retreats have large oval 2 person spa baths which are located in private spa rooms through a french door from the bedroom. The Hideaway has a large corner 2 person spa bath in the bathroom. Cupids has a large oval 2 person spa bath (the same size as in the retreats) It is a sunken bath located at the far end of the bedroom. To see exactly what the bathrooms look like, please view our online virtual tour.

Do all of the retreats and cottages have wood fires and is firewood provided?
Yes. All have wood combustion fires. Fire wood is supplied and topped up daily. Fires are used during the period May - Oct only. Fires are not used during the total fire ban season. The reverse cycle airconditioner can be used to heat the cottage effectively if required during the other months of the year.

Can I bring my dog? He is very well behaved.
No. Our property cannot accomodate pets of any kind.

Can I walk to the main street?
No, we are situated 3kms out of Tanunda and are not walking distance to town, but are still centrally located in the heart of the Barossa. You get to stay right in the middle of our vineyard, overlooking a lake. This idyllic location can't be matched anywhere!

Is there a restaurant onsite?
No, Stonewell Cottages is a self-catering property and there is no onsite reception or restaurant. The retreats and cottages have full kitchen facilities if you wish to cook. The acclaimed award winning Appellation Restaurant is also just up the road from us, for a premium dining experience. (Just 1.5km on corner of Stonewell/Seppeltsfield Roads, Maranang) For in-room dining, we can provided gourmet regional food platters.

Are you close to wineries?
Yes! We are centrally located on the western side of the Barossa, just 1km from the start of Seppeltsfield Road, a scenic winery touring trail – the famous palm lined road. This is a perfect place to start your wine touring with more than 10 historic and boutique cellar doors along this road itself. There are some terrific boutique wineries with great character and top notch wines such as Two Hands, Torbreck, Whistler, Hentley Farm and the historic winery of Seppeltsfield. Maggie Beer’s Farm shop is also accessed off this road, a great spot for lunch and sourcing of local gourmet produce.

Are there laundry facilities onsite?
The Hideaway and Cupids have washer/dryers in the kitchens. The Haven Spa Retreats do not have laundry facilities.

The lake and boat looks like a really fun place for kids. I'd love to bring them. Is this ok?
It is our aim to provide a peaceful escape for couples looking to spend time out together to relax and recharge. Stonewell Cottages is not a family holiday destination. Children and infants cannot be accommodated in the Haven Spa Retreats or Cupid's Cottage. By special request at the time of booking (you must call us to discuss this before proceeding with online booking) children and infants can be accommodated in the Hideaway Cottage only. Please proceed to our booking policies page for more info.

What do I need to bring with me?
Just your personal items. All linen and towels are supplied as well as toiletries. Generous breakfast provisions for each morning are provided in your retreat/cottage for self-preparation breakfasts. The kitchens are well equipped and are also stocked with handy cooking essentials such as oil, salt, pepper, gladwrap, papertowel etc. There is a range of DVDs, books and magazines in each of the lounge rooms.

What is the main difference between the retreats and the cottages? How do I decide which one to choose?
The main difference is that the Haven Spa Retreats is one cottage that contains 2 retreats (Haven Spa Retreat 1 and Haven Spa Retreat 2), each with private internal and outdoor facilities - there is no sharing of any facilities. The Hideaway and Cupids are  stand-alone buildings. The retreats have queen beds, the cottages have king beds. All have spas and wood fires. The best way to decide is to have a look at our virtual tour. This gives you a real life walk through and shows you exactly what each are like inside and outside.

Can I buy a gift voucher as a present for someone?
You sure can! Please proceed to our gift voucher page for all the details. You can even place an order for a gift voucher online and we will send it out within 24 hours! Easy done!

Is it cheaper for me to book via a last minute discount site such as wotif?
No! You will always get the best available rate by booking direct with us. You can book via our website by clicking on the Book Now button - this will take you through to our secure online reservation system, you will get the best available rate and you will get instant confirmation. Or send us an email relax@stonewellcottages.com.au or phone us direct on 0417 848 977.

Do I have to pay a deposit if I want to book?
Yes, tentative bookings without a deposit cannot be taken. Please proceed to our booking polices page for more information.

What if something happens and I need to cancel my booking? Do I get my money back?
Please proceed to our cancellation and booking policies page for our full cancellation policy, terms and conditions. We strongly advise you to take travel insurance to provide protection against unforseen events and cancellation of travel.

What if I need to change my date? Can I do this?
Yes, you can, but you need to give us at least 30 days notice. Please proceed to our cancellation and booking policies page for full terms and conditions in regards to date changes.