Frequently Asked Questions
What if I need to change my date? Can I do this?
Yes, you can, but you need to give us at least 30 days notice. Please proceed to our cancellation and booking policies page for full terms and conditions in regards to date changes.
What if something happens and I need to cancel my booking? Do I get my money back?
Please proceed to our cancellation and booking policies page for our full cancellation policy, terms and conditions. We strongly advise you to take travel insurance to provide protection against unforeseen events and cancellation of travel.
Do I have to pay a deposit if I want to book?
Yes, a deposit must be made, tentative bookings without a deposit cannot be taken. Please proceed to our booking polices page for more information.
Do you have any current special deals?
Is it cheaper for me to book via an online booking site such as Booking.com, Wotif or Expedia?
It’s always best to book directly with us. You can book via our website to get instant confirmation or send us an email or phone us direct on 0417 848 977. If you need help with your booking or need to change anything, it is much easier dealing with us directly rather than having to go through another company, which has it’s call center based overseas! If you are a returning guest, you can also take advantage of our special repeat guest bonuses when booking direct. We also have seasonal packages and special deals which are only available direct and not available to travel agents and other online booking sites.
Can I buy a gift voucher as a present for someone?
You sure can! Please proceed to our gift voucher page for all the details. You can place an order for a gift voucher online and receive the voucher via email. Easy done!
What time is check-in?
Arrival is from 3pm onwards. There is no onsite reception. You will receive a text message 24 hours prior to your arrival with your personal door security code to gain entry to your cottage. We do not live onsite, but are close by so can provide assistance during your stay if required. Also note, there are no land-line phones in the cottages, so we recommend you bring your mobile/cell phone.
Can I arrive any earlier?
Yes, depending on outgoing guests on the day of your arrival, an early check-in may be possible. Please contact us on to request this prior to your arrival or simply add this extra when making you online booking. Early check-in is charged @ $20 per hour.
When is the departure time?
Departure is by 11am. Late departure can be requested and is subject to availability and is charged @ $20 per hour. Please contact us prior to your arrival to arrange this, or simply add this extra when making you online booking.
Are there laundry facilities onsite?
The Hideaway Cottage and Cupid’s Cottage have washer/dryers in the kitchens. The Haven Spa Suites do not have laundry facilities. The suites and cottages are all equipped with irons and ironing boards.
Is there free Wi-Fi internet access?
Yes, each of the suites and cottages are connected to the NBN (National Broadband Network) Internode is the service provider with unlimited free Wi-fi. The suites and cottages each have new Smart TVs with free Netflix.
What do I need to bring with me?
Just your personal items. All linen and towels are supplied as well as luxury LOccitane toiletries. Generous breakfast provisions for each morning are provided in your suite or cottage for self-preparation breakfasts. The kitchens are well equipped and are also stocked with handy cooking essentials such as oil, salt, pepper, gladwrap, papertowel etc. There is also a selection of magazines and a Barossa Visitor Guide book provided.
Is there a restaurant onsite?
No, Stonewell Cottages is a self-catering property and there is no onsite reception or restaurant. The suites and cottages have full kitchen facilities if you wish to cook. (Note: Hideaway and Cupid’s have Miele ovens, the suites have hotplates and microwave, but no oven) For in-room dining, we can provide gourmet regional food platters. The acclaimed award winning Appellation Restaurant is just 1.3km up the road from us, for a premium dining experience. (corner of Stonewell/Seppeltsfield Roads, Marananga) The outstanding Hentley Farm Cellar Door Restaurant is also only a 5km drive away. We provide a free return transfer to Appellation when booking our Celebration Package and a free transfer to Hentley Farm when booking our Barossa Flavours Package. A visit to nearby Seppeltsfield is also a “must do” with Fino Restaurant providing an excellent lunch dining option or dinner Friday and Saturday nights. Maggie Beer’s Farm Shop is also a short drive away, where you can directly source Maggie’s range of local gourmet produce. Newly opened, The Eatery next door to the Farm shop, run by Maggie’s daughter Elle Beer, is a great spot for lunch.
Are you close to wineries?
Yes! We are centrally located on the western side of the Barossa, just 1km from the start of Seppeltsfield Road, a scenic winery touring trail, the famous palm lined road. This is a perfect place to start your wine touring with 18 wine producers from historic wineries to quaint stone cottages, new modern builds and boutique cellar doors all situated in close proximity along this road. There are some terrific boutique wineries with great character and top notch wines such as Two Hands, Torbreck, Whistler, Hentley Farm and the historic winery of Seppeltsfield Estate.
Can I walk to the main street?
No, we are situated 4 kms out of Tanunda and are not walking distance to town, but are still centrally located in the heart of the Barossa. You get to stay right in the middle of our vineyard, overlooking a lake. Our idyllic location and authentic Barossa vineyard experience can’t be matched anywhere! There are two taxi services available in the Barossa for quick restaurant transfers into Tanunda.
How do I get to and from the Barossa and how do I get around once I am there?
Please proceed to Plan Your Trip section of our website for lots of useful information about transport, maps and directions.
What is the main difference between the suites and the cottages? How do I decide which one to choose?
The main difference is that the Haven Spa Suites is one cottage that contains 2 suites within this same building (Haven Spa Suite 1 and Haven Spa Suite 2), each with private internal and outdoor facilities – there is no sharing of any facilities. The Hideaway Cottage and Cupid’s Cottage are stand-alone buildings. The suites have queen beds, the cottages have king beds. All have spas and wood fires. The Hideaway and Cupid’s have the added facilities of oven and washer/dryer. We recommend the suites for shorter stays and the cottages for longer stays. The best way to decide is to have a look at our virtual tour. This gives you a real life walk through and shows you exactly what each are like inside and outside.
Do all of the suites and cottages have wood fires and is firewood provided?
Yes. All have wood combustion fires. Fire wood is supplied and topped up daily. Fires are used during the period May – Oct only. Fires are not used during total fire ban season. The reverse cycle air conditioner can be used to heat the cottage effectively if required during the other months of the year. Read our fire use and safety policy
Do all of the suites and cottages have spas?
Yes. The Haven Spa Suites have large oval 2 person spa baths which are located in private spa rooms leading through a french door from the bedroom. The Hideaway has a large corner 2 person spa bath in the bathroom. Cupid’s has a large oval 2 person spa bath (the same size as in the suites) It is a sunken bath located at the far end of the bedroom. To see exactly what the bathrooms look like, please view our virtual tours.
Do all of the suites and cottages overlook the lake?
Yes, all look directly over the lake and are surrounded by vineyard. To get a real life view of the location and setting of each of the buildings, please have a look at our virtual tour.
The lake and boat looks like a really fun place for kids. I’d love to bring them. Is this ok?
It is our aim to provide a peaceful escape for couples looking to spend time out together to relax and recharge. Stonewell Cottages and Vineyards is not a family holiday destination. The close proximity of the lake to the cottages and the use of farm machinery in the vineyard surrounding the cottages also presents safety issues for children. Children and infants cannot be accommodated in the Haven Spa Suites or Cupid’s Cottage. By special request, before proceeding with a booking, children 12 years and older and infants less than 12 months old at the time of stay can be accommodated in the Hideaway Cottage only, at the discretion of the Manager. Visitors of paying guests are strictly not permitted to bring their children on site. Please proceed to our booking policies page for more information.
Can I hold my wedding ceremony onsite and have photos around the grounds?
Stonewell Cottages cannot cater for functions, events or parties. There are conditions of use of our private property to ensure peace and privacy for of all our staying guests. These are outlined on our Booking Conditions page.
Can I bring my dog? He is very well behaved.
No. Our accommodation cannot house pets of any kind.