HotelsCombined – Recognition of Excellence 2018
Published on 14 Dec 2018
10/10 for Stonewell!
Stonewell Cottages and Vineyards has been awarded the HotelsCombined Recognition of Excellence 2018 for achieving the highest standards of Customer Satisfaction worldwide.
Thankyou to our guests we have stayed with us and taken the time to leave a review on HotelsCombined.com.au Stonewell Cottages and Vineyards boasts a high satisfaction rating among guests and travel industry experts, receiving 163 reviews for an impressive rating of 10.0 out of 10.
Some of the top features guests have made mention of have been the “stunning lake views, the convenient location, comfortable large beds and satisfying breakfasts” and we have scored 10 out of 10 for cleanliness, facilities, location and rooms.
This award is a credit to our Operations Manager Rachael Morrison who provides a high level of service to our guests. Her dedication ensures our guests are well looked after even before they arrive, during their whole stay, right through to their departure and with follow up after their stay. Rachael leads our terrific Guest Services team, who take great pride in meticulously preparing our rooms to a high standard of cleanliness.
“We are thrilled to be working with the best hotels in Australia and Stonewell Cottages and Vineyards is certainly among them” said Alberto Castellucchio, Market Manager of HotelsCombined Australia “What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation.” This award makes it “even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money”.